Services

Small Business Reception & Admin Support

With our virtual administration support, we handle everything from PA and travel arrangements, and client and referral management to billing and scheduling, email management, and general administration. No more drowning in paperwork or missing important deadlines. Our virtual reception support means that your calls are answered promptly and professionally. No more missed opportunities! From taking messages to client triage and bookings into your booking system, even managing waitlists we’ve got you covered.

Watch Me!

Elevate efficiency and cut costs with our Virtual Reception & Administration Service!

Administrative Support

Data Entry & Management

Customer Service

Social Media Management

Research & Content Creation

What is a VA?

A Virtual Assistant(VA) is a specialist independent contractor who provide a service, usually in their niche. They are a service provider who work from their own location all around the world and work in many areas of small and large business.

Virtual Support providers can work in many certain areas such as (but not limited to): Administration. Personal /Executive assistant, bookkeeping. graphic design. website and SEO specialists. marketing. transcription, document formatting. copywriting. the list can go on.

Allied Health Reception Packages

Emerald Package

Message Taking
  • Minimum of 1 hour billed each week
  • Unlimited hours of actual support per week
  • To support unlimited clinicians
    Hours available 8am – 5pm Monday to Friday AEST
Reception Inclusions
  • We answer the phone in your company name
  • Before and After hours voicemail message and monitoring
  • DID supplied for you to divert your lines too
  • 30 min training session at start up so receptionists can be trained in your business
  • Flexible weekly accounts – we move with you as you grow your business – no lock in contracts
  • Messages sent via email
  • Personalised message template
  • Before and after-hours voicemail
  • Welcome message to inbound lines

Sapphire Package

Reception
  • Minimum of 2 hours billed each week
    Unlimited hours of actual support per week
  • To support unlimited clinicians where the same procedure is applied across all clinicians (fee may be applied if this differs)
  • Hours available 8am – 5pm Monday to Friday AEST
Reception Inclusions
  • We answer the phone in your company name
  • Before and After hours voicemail messages and monitoring
  • DID supplied for you to divert your lines too
  • 30 min training session at start-up so receptionists can be trained in your business
  • Flexible weekly accounts – we move with you as you grow your business no lock-in contracts
  • Messages sent via email
    Personalised message template
  • Before and after-hours voicemail
  • Welcome message to inbound lines
  • Bookings / Appointment scheduling using your online calendar
  • FAQ’s / Customer Service

Diamond Package

Administration
  • Minimum of 1 hour billed each week
  • You set the hours as a maximum you want to book us in for under your contract from the hourly packages below. You can chose from 1, hour, 3 hours, 5 hours, 8 hours or 10 hours
    • We then allocate said hours to your admin assistants schedule for the duration of your contract (this can be changed as you grow or wind down)
    • If more hours are required in any given week, we will seek your approval before doing so, as long as we can allocate the extra time.
    • Unused hours can not be rolled over to another time or used at a later date
  • To support unlimited clinicians
  • Hours available 8am – 5pm Monday to Friday AEST
  • Email management
  • Invoicing support
  • Debtor payment support
  • Service agreements
  • Create new client files in your practice management system
  • Electronic Filing
  • General administration as required

What Our Clients Say

Frequently Asked Questions

What is a Virtual Assistant?

A VA is set up to support your business in all aspects of general administration. We log into your emails and manage your inboxes, complete all administrative tasks, work with your team and even liaise with your clients.

Can I have both Administrative and Reception Support?

Yes, we offer our Practice Manager package to suit clients who want the best of both worlds where we offer a combined service of Reception and Administration.

How does a VA service work?

You simply supply us with how you want your admin handled, what process you need for different tasks. We then do the rest.

Are your VAs in Australia?

Yes, all of our VAs are based in Australia with 1 team member based in New Zealand to service our New Zealand clients and assist other clients where needed.

Want to save time, money and boost productivity?

Feel free to reach out if you have any questions or would like to enquire about our services.