Services

Allied Health Reception
And Admin Support

In the fast-paced world of allied health services, seamless operations and exceptional client experiences are paramount. That’s where we come in. As specialists in providing tailored reception and administrative support for allied health professionals, we are your trusted partner in optimizing your practice for success.

Watch Me!

Say goodbye to the chaos and hello to efficiency with our
Virtual Reception & Administration Service!

Appointment Management

Client Communication

Data Entry & Record Keeping

Billing & Payment Processing

Virtual Office Administration

How We Can Help

Our dedicated team at Allied Business Support Australia understands the unique needs of allied health practices, from physiotherapy and chiropractic clinics to psychology and speech therapy services. With our extensive expertise and unwavering commitment, we handle the administrative tasks so you can focus on what you do best – delivering top-notch care to your clients.

From managing appointments and handling inquiries to maintaining accurate records and ensuring regulatory compliance, we provide comprehensive support that keeps your practice running smoothly. With our proactive approach and attention to detail, we elevate your practice to new heights of efficiency and professionalism.

Allied Health Reception Packages

Emerald Package

Message Taking
  • Minimum of 1 hour billed each week
  • Unlimited hours of actual support per week
  • To support unlimited clinicians
    Hours available 8am – 5pm Monday to Friday AEST
Reception Inclusions
  • We answer the phone in your company name
  • Before and After hours voicemail message and monitoring
  • DID supplied for you to divert your lines too
  • 30 min training session at start up so receptionists can be trained in your business
  • Flexible weekly accounts – we move with you as you grow your business – no lock in contracts
  • Messages sent via email
  • Personalised message template
  • Before and after-hours voicemail
  • Welcome message to inbound lines

Sapphire Package

Reception
  • Minimum of 2 hours billed each week
    Unlimited hours of actual support per week
  • To support unlimited clinicians where the same procedure is applied across all clinicians (fee may be applied if this differs)
  • Hours available 8am – 5pm Monday to Friday AEST
Reception Inclusions
  • We answer the phone in your company name
  • Before and After hours voicemail messages and monitoring
  • DID supplied for you to divert your lines too
  • 30 min training session at start-up so receptionists can be trained in your business
  • Flexible weekly accounts – we move with you as you grow your business no lock-in contracts
  • Messages sent via email
    Personalised message template
  • Before and after-hours voicemail
  • Welcome message to inbound lines
  • Bookings / Appointment scheduling using your online calendar
  • FAQ’s / Customer Service

Diamond Package

Administration
  • Minimum of 1 hour billed each week
  • You set the hours as a maximum you want to book us in for under your contract from the hourly packages below. You can chose from 1, hour, 3 hours, 5 hours, 8 hours or 10 hours
    • We then allocate said hours to your admin assistants schedule for the duration of your contract (this can be changed as you grow or wind down)
    • If more hours are required in any given week, we will seek your approval before doing so, as long as we can allocate the extra time.
    • Unused hours can not be rolled over to another time or used at a later date
  • To support unlimited clinicians
  • Hours available 8am – 5pm Monday to Friday AEST
  • Email management
  • Invoicing support
  • Debtor payment support
  • Service agreements
  • Create new client files in your practice management system
  • Electronic Filing
  • General administration as required

What Our Clients Say

Frequently Asked Questions

What is a Virtual Receptionist (VR)?

A VR is set up to answer your incoming calls in your company name, make outbound calls, answer FAQs, schedule appointments, cancel and reschedule appointments as well as basic administrative tasks. We are a live reception service.

How does a VR service work?

You simply supply us with how you want your calls handled, what process you need for different call types. We then set up your business in our system. You divert your phone line to a DID we give you. When callers call YOUR number, they are diverted to us. We are then able to answer your calls as part of your business.

We already have a phone number, does that matter?

No, in fact, it is our preference that you have a phone number already, either a local landline, 1800, 1300 or mobile. This allows you to have complete control over your lines. All you need to do is divert your phone number to the DID we give you.

We do not have a phone number, can you supply one for us?

No, it is our preference that you have your own phone number so you have complete ownership and control over that number.

Are your receptionists local to Australia?

Yes, all of our receptionists are located in Australia, we do not outsource to other countries with the exception of our resident “Kiwi” Receptionist who lives in New Zealand and services our New Zealand clients and will occasionally help on our Australian lines in times of emergency.

Are you able to answer only some of our calls?

Yes, you simply divert your lines to us when you need us. If it is full-time that you need, you just keep your lines diverted.

Can you just take messages?

Yes, we have a package for message taking only .

Want to save time, money and boost productivity?

Feel free to reach out if you have any questions or would like to enquire about our services.